General Terms & Conditions
Khushi Travels and Consulting Group
Address: Sorakhutte, Kathmandu, Nepal
Email: info@khushiservice.com | sales@khushiservice.com
Phone: +977-1-4975759 | +977-9768988868
Website: Khushi Travels and Consulting Group
1. Pricing
- All prices are quoted in USD and Indian Rupees (INR).
- Prices are based on current market rates at the time of quotation.
- Prices may change without prior notice.
- Rates are valid only for the period mentioned in the quotation.
- Since hotels, airlines, and other services are provided by third parties, prices are subject to their revisions.
2. Refund Policy
- No refund will be provided if services cannot be delivered due to circumstances beyond our control.
- Such circumstances include:
- Government regulations or restrictions
- Natural disasters
- Political unrest or civil disturbances
- Strikes or labor disputes
- Flight cancellations
- Any other force majeure events
- No refund will be made for unused services after the trip has started.
3. Hotel Turn-Away Policy
- In rare cases, a confirmed hotel or resort may be unable to provide the booked accommodation.
- The hotel or resort will arrange alternative accommodation of a similar standard whenever possible.
- Any additional costs arising from this change will be borne by the client.
- Khushi Travels and Consulting Group will assist in coordinating the alternative arrangements.
4. Deposit and Payment Terms
- A deposit of 40% of the total land and tour cost is required to confirm the booking.
- The deposit must be received at least 7 days before the group's arrival date.
- Full payment must be completed before departure to Kathmandu.
- Exceptions apply only if prior credit arrangements have been approved.
5. Reservations
- Reservations can be made by:
- Telephone
- Other written communication
- Clients must clearly specify all required services.
- All reservations are subject to written confirmation from Khushi Travels and Consulting Group.
- Final reconfirmation and rooming list may be required before arrival.
6. Credit Policy
- Travel agents and tour operators may apply for credit facilities.
- All applications are subject to internal review.
- Approval or rejection will be communicated after evaluation.
7. Complimentary Policy
- One complimentary place is provided for every 15 paying guests.
- The complimentary accommodation is offered on a twin-sharing basis.
- Single-room accommodation is not included unless otherwise agreed.
8. Trip Cancellation Policy
- Cancellation charges are applied according to the following schedule:
| Cancellation Period Before Departure | Cancellation Charge |
|---|---|
| 60 to 30 days | 10% of total tour cost |
| 29 to 15 days | 30% of total tour cost |
| 14 to 7 days | 50% of total tour cost |
| 6 days or less | 100% of total tour cost (No Refund) |
- This policy applies in all cases without exception.
- We strongly recommend purchasing travel insurance for cancellation, medical emergencies, baggage loss, and accidents.
9. Costs Not Included
- International and domestic airfare
- Visa and passport fees
- Travel insurance
- Personal expenses
- Tips for guides, drivers, and trekking staff
- Medical treatment and emergency evacuation
- Vaccinations and health check-ups
- Excess baggage charges
- Airport taxes
- Any item not specifically mentioned in the quotation
10. Airline Responsibility
- Airlines are responsible only for services provided while passengers are onboard their aircraft.
- Airline tickets are subject to the terms and conditions of the issuing airline.
- The airline contract is governed by the laws of the countries involved.
11. Final Agreement
By making a reservation and paying a deposit to Khushi Travels and Consulting Group or its authorized representatives, you confirm that:
- You have read and understood these Terms & Conditions.
- You agree to all policies stated above.
- You accept the responsibilities and obligations associated with your booking.
